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FAQs:

This is an explanation of what FAQ is all about and how to use it.

Frequently Asked Questions
Are the Discussion Boards monitored?
Community Discussions - I'm new to discussion boards. How do I get started?
Does DrWeilonHealthyAging.com provide medical advice?
How do I cancel My Subscription to DrWeilonHealthyAging.com?
How do I change my password, email address, or credit-card info?
How do I navigate the site?
Is my credit-card information safe?
Once I post, can I expect a response right away?
Still need help?
What credit cards do you accept?
What if I have a medical question?
What if I have a technical question?
Where are the Recipes?
Where can I find the videos?
Who are the experts?

Are the Discussion Boards monitored?
While there are moderators on the Community discussions, they are not strictly monitored. If you have questions concerning technical issues with your membership, please see our Contact Us page for the best method to reach us. Contact your physician if you have any health issues or concerns.

Community Discussions - I'm new to discussion boards. How do I get started?
The DrWeilonHealthyAging.com Community discussions are a great way to enhance your membership. You can discuss topics of concern, get support, and share advice with other DrWeilonHealthyAging.com members. Just click on Community in the top navigation area, and scroll through the topics to find discussions of interest to you. Read what others are writing about or post replies, questions and suggestions of your own. Any member can participate - and learn!

Community discussions are ordered by topic. Just click on the title of a discussion to read it. If you want to reply to a message, just click the "Reply" button at the bottom of the message. If you want to post a new message, just click "Post New Topic" at the top right corner of the Community discussion board.

Does DrWeilonHealthyAging.com provide medical advice?
THIS SITE DOES NOT PROVIDE ANY MEDICAL ADVICE
Information on this Web site is provided for informational purposes only and is not intended as a substitute for the advice provided by your physician or other healthcare professional or any information contained on or in any product label or packaging. The information available on this Web site is not intended for diagnosing or treating a health problem or disease, or for prescribing any medication or other treatment. Always speak with your physician or other health care professional before taking any medication or nutritional, herbal or homeopathic supplement, or adopting any treatment for a health problem. For any products or services purchased from this Web site, Please read carefully all product packaging and instructions. If you have or suspect that you have a medical problem, promptly contact your health care provider. Never disregard professional medical advice or delay seeking professional advice because of something you have read on this Web site. Information provided on this Web site and the use of any products or services purchased from our Web site by you DOES NOT create a doctor-patient relationship between you and any of the physicians affiliated with our Web site. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

How do I cancel My Subscription to DrWeilonHealthyAging.com?
To cancel your subscription, log onto DrWeilonHealthyAging.com, then go to My Account in the upper-right corner of the page. Click on My Subscription in the upper-right corner. Enter your password in the space provided, and click on the “Cancel” button. You will be able to use your subscription up until the day of your next payment date. You will receive an email from DrWeilonHealthyAging.com confirming your cancellation.

How do I change my password, email address, or credit-card info?
Click on My Account in the upper right-hand navigation area. This will take you to your account information. Just type in any changes in the appropriate boxes and click the "Update" button at the bottom of the page. Your information will be changed immediately.

How do I navigate the site?
Use the navigation area on the top and left side of the page to get to the different sections of the site. Just click on the link to go to any section.

Is my credit-card information safe?
Your credit-card transaction is safe and secure. All of your information is encrypted and protected by the best encryption software in the industry: SSL. While on a secure page (like our order form) the lock icon will appear on the bottom of your Web browser to let you know the page is encrypted. Your credit card is stored in an encrypted format in our database, preventing access by unauthorized parties.

Once I post, can I expect a response right away?
Some posts get instant feedback from other members, some do not. It depends on the number of members using the Boards, the question, and the interest level it generates.

Still need help?
If you need additional help or cannot find the answers to your question, please see our Contact Us page for the best method to reach us.

What credit cards do you accept?

We accept MasterCard, VISA and American Express. Your credit-card payment will be processed by Weil Lifestyle. You will see this name on your credit-card statement.

What if I have a medical question?
Please consult with your physician before beginning any type of dietary or exercise plan, including DrWeilonHealthyAging.com. If you have a question concerning your health, contact your physician. You may also want to visit www.DrWeil.com for more information on health conditions. We do not suggest you use the Community discussions as a way to seek medical advice or help, as we cannot vouch for the validity of any messages or advice posted.

What if I have a technical question?
For the fastest response to any questions or concerns with the Web site’s technical features, please see our Contact Us page for the best method to reach us.

Where are the Recipes?
Just click Recipes in the top navigation area. The Recipes section contains our collection of healthy recipes. You can search the Recipes by ingredient, recipe name (view all), keyword, or just browse categories of recipes.

Where can I find the videos?
The Dr. Weil videos are available by clicking on Video Library in the top navigation area.The Healthy Fitness videos can be found in the Healthy Fitness Section. Just click on Healthy Fitness in the left-hand navigation area and you will see a list of available Healthy Fitness videos on the right side of the page. Connection speed selections (low and high) are for different types of Internet connections. If you have a modem, you may want to try the low-speed connection. If you have a DSL or cable-modem connection, you may want to try the high-speed connection.

Who are the experts?
DrWeilonHealthyAging.com occasionally features experts in a variety of fields. They are located on the top navigation bar under Experts.

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All material provided on the Dr. Weil on Healthy Aging Web site is provided for informational or educational purposes only. Consult a physician regarding the applicability of any opinions or recommendations with respect to your symptoms or medical condition.